Last updated September 1, 2025
Effective Date: September 1, 2025]
By registering an account, clicking 'I Agree', or otherwise using Peermate, you agree to these Terms of Service.
These Terms form the master agreement between you and Peermate FZCO (“Peermate”, “we”, “us”, or “our”). They apply to all users, including those who lend/list items (“Owners” or “Owners”) and those who rent/borrow items (“Renters”). Specific sections of these Terms outline additional obligations for Owners and Renters respectively. We also encourage you to review our Privacy Policy for information on how we collect and use personal data.
1. OUR PLATFORM AND ROLE
1.1 Peermate is a Platform, Not a Supplier. Peermate operates a peer-to-peer platform that enables users to list items for rent and arrange rentals between each other. Peermate does not itself own or rent out any items, and we are not a party to the rental transactions between users. Our role is to facilitate the connection, provide secure payment processing, and offer tools (like user verification and escrow payments) to make the rental process safe and reliable. Owners are responsible for the condition and legality of their listed items, and Renters are responsible for the proper use and care of items they rent.
1.2 No Guarantee of Item Quality or Fitness. Because items are offered by independent Owners, we do not guarantee that any item will be safe, of expected quality, or fit for a particular purpose. While we may verify certain information about users or items (such as identity checks or item descriptions), Peermate isn’t responsible for the actual condition of items beyond verification measures that we perform. The Owner of the item (not Peermate) is solely responsible for ensuring the item matches its description, is in good working order, and is safe to use. If you are a Renter, you acknowledge that any item you rent is provided “as-is” by the Owner, and Peermate makes no warranties (express or implied) about its quality or suitability.
1.3 User Responsibility and Release. Owners and Renters transact with each other directly. Peermate is not liable for any loss, damage, or injury arising from the rental or use of any item, except to the extent required by law. Owners and Renters agree that Peermate has no control over, and no duty to take any action regarding: the truth or accuracy of listings, the ability of Owners to lend items, the ability of Renters to pay for items, or any user’s actions or conduct. You agree that you bear all risk in using the Peermate Platform and renting or lending items, and you release Peermate from claims related to items lent or rented through the platform (to the extent permitted by law).
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1 Minimum Age and Capacity. Peermate is intended for adults. You must be at least 18 years old and capable of entering into a binding legal agreement to use the Peermate Platform. By creating an account, you represent and warrant that you meet this age requirement. We do not knowingly allow minors under 18 to use Peermate without a parent or legal guardian’s involvement or consent. If you are under 18, a parent/guardian must read and agree to these Terms on your behalf, and that adult will be responsible for your compliance and obligations under these Terms.
2.2 Residency and Location. Peermate’s services are currently offered in the United Arab Emirates (UAE). You may be required to reside in the UAE or be physically present in the UAE to use certain Peermate services or complete rentals. By using Peermate, you affirm that you reside in the UAE or are using the platform for transactions within the UAE. We may ask for proof of residency or local contact information as part of verification.
2.3 Account Setup and Accuracy of Information. To use Peermate, you must register an account with a valid email address, phone number, and create a secure password. You agree to provide truthful, current, and complete information during registration and at all other times. This includes your name, contact information, and any identity documents we may request. You agree to keep your information updated and to promptly update any details (e.g. if your address or phone number changes). You are responsible for maintaining the confidentiality of your account credentials, and for all activities that occur under your account. If you suspect any unauthorized use of your account or a security breach, notify us immediately at support@peermate.ae. Peermate is not liable for any loss or damage from your failure to secure your account.
2.4 Identity Verification. Trust and safety are core to Peermate. As such, we may require users to undergo identity and credential verification. By signing up, you agree to provide identification documents or other proof of identity/address as requested – for example, government-issued ID (passport, Emirates ID) and proof of address – before you are allowed to list or rent items. We use this information to verify users and reduce fraud. Peermate reserves the right to perform checks (directly or through third-party services) to confirm your identity and eligibility. If you refuse to provide requested verification information, or if we suspect that the information you provided is inaccurate or fraudulent, we may suspend or terminate your account.
2.5 One Account Per Person; No Transfers. Each person or legal entity is limited to one account (unless expressly permitted by Peermate). You may not register multiple accounts or transfer your account to another person without our consent. You also must not use another person’s account or allow others to use your account.
2.6 Account Security. You are responsible for all activity on your account, whether or not authorized by you. Use a strong password and do not share it. Peermate will never ask you for your password. We will not be liable for any loss arising from unauthorized use of your account (to the extent permitted by law). We reserve the right to disable or reclaim usernames or URLs that we deem inappropriate or inactive.
3. ACCEPTABLE USE AND USER CONDUCT
We expect all users to behave honestly and respectfully on Peermate. By using the Platform, you agree to the following rules:
3.1 Obey the Law and Policies. You will use Peermate only for lawful purposes and in accordance with these Terms and all applicable laws and regulations. You must not use the Service to engage in any illegal activity, fraud, theft, or any other misconduct.
3.2 No Harmful Behavior. You will not harass, threaten, or harm any other user or person. This includes using abusive or obscene language, hate speech, or engaging in discriminatory or harassing conduct. Treat other community members with respect and courtesy at all times.
3.3 No Misrepresentation or Impersonation. You must not provide false information or impersonate any person or entity. Do not mislead others by posting content or listings under a false name or that you are not authorized to use. You cannot use Peermate on behalf of someone else (except a minor as allowed with guardian oversight per Section 2.1).
3.4 No Unauthorized Access or Interference. You agree not to misuse the Peermate Platform by introducing viruses, malware or any other harmful material. Do not attempt to hack, scrape, or data-mine our Platform, and do not circumvent any security or access controls. You must not send unsolicited advertising or spam to other users via our messaging systems.
3.5 No Off-Platform Transactions (Fee Avoidance). All rentals initiated on Peermate must be completed through Peermate. You may not attempt to complete or pay for a rental outside of the Platform to avoid our fees or for any other reason. Likewise, you should not solicit or accept any direct payment or alternative arrangement with another user outside Peermate’s system. Engaging in such “off-platform” transactions is a serious violation of these Terms. Peermate reserves the right to charge you a penalty (for example, up to double the amount of fees avoided) or a fixed fine for each instance of fee avoidance, or to suspend/terminate your account.
3.6 User Content Standards. Any content you upload or post (such as item listings, descriptions, photos, or reviews) must be accurate, appropriate, and not misleading. You must not post any content that is illegal, pornographic, violent, hateful, or infringing on anyone’s rights. Do not upload images or descriptions that you do not have the right to use. We reserve the right to remove or edit user content that violates these Terms or our policies, or for any reasonable reason, without notice.
3.7 Communication. You should use Peermate’s messaging tools to communicate respectfully. Do not spam or repeatedly message someone who isn’t responding. Keep communications on-topic to the rental. If you receive messages that violate these Terms (such as harassment or requests to take payment off-platform), please report them to us.
Peermate may take action for violations of these rules, including content removal, account suspension, termination, and, where appropriate, legal action or reporting to law enforcement. We have the right (but not the obligation) to monitor interactions and content on the Platform to enforce these Terms.
4. PROHIBITED ITEMS AND ACTIVITIES
To maintain safety and legality on Peermate, certain items and uses are strictly prohibited. You must not list, rent, request, or use any item or engage in any activity through Peermate that:
4.1 Illegal or Stolen Goods. Involves illegal, stolen, or counterfeit items. All items must be legally owned and legally permissible to rent in the UAE. For example, you may not list stolen property, illicit drugs, or any contraband.
4.2 Weapons and Hazardous Materials. Includes firearms, weapons, explosives, or dangerous chemicals. These are not allowed on Peermate. Similarly, do not list any item that is intended to cause harm or which poses an extreme safety risk.
4.3 Pornography or Obscene Materials. Involves pornographic, obscene, or sexually explicit materials, especially any content that is illegal or that involves minors or animals (bestiality) – such content is strictly forbidden. Peermate is a family-friendly platform and such listings will be removed immediately.
4.4 Live Animals. Involves animals or livestock. You may not use Peermate to rent or lend live animals. (Pet services or pet sharing are outside the scope of our platform.)
4.5 Motor Vehicles Requiring Registration. Motorized vehicles that require a driver’s license or registration (such as cars, motorcycles, trucks) generally may not be rented on Peermate. We do not currently support peer-to-peer car sharing or similar services on our platform. Exception: small mobile items like bicycles, scooters, or e-bikes may be listed if they fall under allowed categories and all usage is legal and safe – but any item that legally requires a special permit or license to operate can only be rented if the Renter provides proof of the appropriate license or qualification. (For example, if a heavy equipment or specialty tool requires a certification to use safely, the Owner must ensure the Renter is certified.)
4.6 Unsafe or Recalled Items. Items that pose a significant safety hazard without proper instruction or training are not allowed. Also, any item that has been recalled by a government or manufacturer for safety reasons must not be listed.
4.7 Illegal Activities. You may not use Peermate to plan or engage in any illegal or fraudulent activity. This includes using rented items to commit crimes, or renting an item with the intent not to return it (which would be theft). Any such behavior will result in immediate termination and possible referral to law enforcement.
Peermate reserves the right to remove any listing or cancel any rental that violates these prohibitions. We may also suspend or ban users for such violations. If you are unsure whether your item or activity is allowed, please contact Peermate support before listing or renting.
5. LISTING ITEMS: OWNER RESPONSIBILITIES
This section applies to you if you are listing an item for rent as an Owner. By listing an item on Peermate, you agree to the following:
5.1 Ownership and Rights. You may only list items that you own or have the legal right to rent out. By listing, you represent that renting the item to others will not violate any agreements or rights of any third party (for example, if the item is financed or leased, make sure renting it out is permitted). You will not list items on behalf of someone else without disclosing it and ensuring it’s allowed. You will indemnify Peermate for any claims that an item you listed was not yours to rent.
5.2 Accurate Listing and Item Condition. You must provide truthful and complete information about your item in the listing. This includes the item’s name, model, age, condition, and any defects or damage it may have. Include clear photos. If an item has specific requirements or quirks (e.g. “battery only lasts 2 hours” or “requires special bits”), disclose these. The item you provide to a Renter must match the description and photos in the listing and be fit for its ordinary use (and any specific use you advertised). It should be clean, safe, and in good working order on handover. Owners are solely responsible for ensuring their items are safe and comply with all applicable standards. Peermate does not inspect items, so Renters rely on your honesty.
5.3 Item Availability and Handover. When you accept a rental booking, you are committing to make the item available to the Renter for the agreed rental period. Coordinate with the Renter to arrange a safe, mutually convenient pickup (or delivery) and return of the item. You may choose to meet in person at a public place or agree on delivery/shipping. Do not hand over the item unless you have verified the identity of the person picking it up as the confirmed Renter (or their pre-agreed agent) – Peermate verifies users, but you should still check an ID at handoff if you’re unsure. If you use a courier or delivery service, see Section 7.4 (Shipping) below.
5.4 During the Rental. Once the item is in the Renter’s possession, you should remain reachable in case the Renter has questions or issues. Do not disturb the Renter unnecessarily, but be responsive to reasonable inquiries (e.g., how to operate a function of the item). You may not use any tracking, remote disabling, or other device on the item unless you disclosed it in the listing and such use is legal and reasonable (for example, a GPS tracker on a high-value item for recovery purposes should be disclosed to the Renter).
5.5 Return and Item Inspection. After the rental, ensure you or an agreed person are available to retrieve the item at the agreed time. When you get your item back, check it promptly. If you believe the item was returned damaged or with parts missing, you should inform the Renter (and Peermate) within 24 hours of the return, supplying photos or evidence of the damage. (See Section 9 on Disputes for how to handle damage or loss claims.)
5.6 Rental Price and Payment. You are free to set the rental price (and any security deposit, if applicable) for your item. Ensure that any pricing or fees you list are total (include any applicable VAT or charges). Peermate’s platform will show the Renter the price and any service fees before booking. Once you agree to rent out your item to a Renter for a certain price and period, you should not attempt to change the price or terms of that rental afterward unless both you and the Renter agree to the change (preferably via the Platform’s messaging for record).
5.7 Cancellations by Owner. If you need to cancel a confirmed rental, do so as early as possible and communicate with the Renter. Last-minute cancellations undermine trust and may leave the Renter in a difficult situation. Peermate understands emergencies happen, but if you cancel a booking less than 48 hours before the start of the rental, we reserve the right to impose a cancellation fee (for example, a percentage of the agreed rental fee) to compensate the inconvenience to the Renter. Repeated or late cancellations by an Owner may result in lower visibility of your listings or account suspension. (The Renter will always receive a full refund for an owner-initiated cancellation.)
5.8 Compliance with Laws and Taxes. As an Owner, you are responsible for complying with any laws regarding renting out your type of item. For example, ensure that renting your item does not violate any local regulations. If you earn income through Peermate, it is your responsibility to report that income for tax purposes as required by law. Peermate is not responsible for your tax obligations. We may provide you with a summary of your earnings upon request to help with tax filing, but we do not withhold any income tax.
5.9 Indemnification of Renter’s Use. If a Renter or any other person suffers injury, damage, or loss due to a defect in your item or your failure to disclose something about the item, you (and not Peermate) are responsible for such injury or damage. You agree to hold Peermate harmless and indemnify us for any claims arising from the condition of your item, except to the extent any issue was solely due to Peermate’s negligence or willful misconduct.
6. RENTING ITEMS: RENTER RESPONSIBILITIES
This section applies to you if you are renting/borrowing an item as a Renter. By booking an item on Peermate, you agree to the following:
6.1 Rental Agreement. When you request to rent an item and the Owner accepts, you are entering into an agreement with the Owner to temporarily lease the item. You obtain a limited right to possess and use the item for the rental period, in accordance with these Terms and any conditions set by the Owner. This right is personal to you – you cannot sub-lease, lend, or give the item to anyone else without the Owner’s permission. The item remains the Owner’s property at all times.
6.2 Eligibility to Rent Specific Items. You are responsible for ensuring you are legally and physically able to use the item you are renting. For example, if the item is a piece of equipment that requires a certification or license to operate, you should not book it unless you have the appropriate qualification (and you may need to show proof to the Owner). You also agree not to use any item in a manner that is illegal (e.g., don’t use rented electronics to do something unlawful) or that violates the Owner’s instructions or any manufacturer’s guidelines.
6.3 Pick-up/Delivery and Identification. Coordinate with the Owner to arrange collection of the item. Be on time or communicate if running late. You may be required to show a valid ID at pickup to confirm you are the rightful Renter. If someone else is picking up on your behalf, you must have the Owner’s consent and ensure that person also presents proper ID. Inspect the item upon handoff – if you notice any pre-existing damage or issue, inform the Owner right away to avoid disputes later. We recommend documenting the item’s condition with photos at pickup and before return.
6.4 Care of the Item. You are expected to take good care of the item while it’s in your possession. Use it only as intended and follow any guidelines the Owner provided for safe operation. Do not attempt to alter or repair the item without permission. Keep the item secure from theft, loss, or damage. Avoid any misuse – for example, don’t submerge a non-waterproof electronic, don’t lend it to an unapproved third party, and don’t use it in a way that a reasonable person would consider reckless or likely to cause damage.
6.5 Rental Period and Extensions. You must return the item by the agreed due date and time. If you realize you might need the item longer than planned, contact the Owner as soon as possible through Peermate to request an extension. Extensions are subject to the Owner’s approval and may require additional payment via the Platform. Do not simply keep the item past the return time without permission – unauthorized late returns may be treated seriously, and you could incur extra charges (see Late Returns below).
6.6 Return and Condition. When returning the item, meet the Owner at the agreed time/place or hand it off via the agreed method. The item should be in the same condition as you received it, aside from normal wear and tear. Normal wear and tear means minor superficial effects of ordinary use (like slight wear on tires, minor scuffs that would happen from proper use of the item). It does not include serious damage, breakage, missing components, or anything that affects the functionality or value of the item. If the item came with any accessories (batteries, chargers, cases, etc.), return all of those as well.
6.7 Late Returns. If you are unable to return an item on time, you must contact the Owner (and/or Peermate) immediately and explain the situation. It’s at the Owner’s discretion to allow a short extension or arrange an alternate return time. Any extended usage may require additional payment (for example, an extra day’s rent) which should be handled through the Platform. If you return an item late without approval, the Owner may report this to Peermate. Peermate reserves the right to charge you a late fee for each day (or part of a day) past the return due time, to compensate the Owner. The amount of late fees, if any, may be specified in the listing or our policies, or determined based on the inconvenience and additional rental fees. Consistent lateness can result in suspension of your account.
6.8 Failure to Return / Unresponsive Renter. Keeping an item beyond the rental period without the Owner’s consent is a serious violation and may be considered theft. If you fail to return an item and do not communicate with the Owner or Peermate, we may, after a reasonable attempt to contact you, charge a security deposit or the full replacement value of the item to your payment method. By agreeing to these Terms, you authorize Peermate to charge your saved payment method for such amounts in these circumstances. This deposit or charge will be refunded or adjusted if and when the item is safely returned or replaced, minus any fees or damages due. If we are unable to collect sufficient funds, or if you refuse to return the item, we may take legal action and/or involve law enforcement to recover the item or its value. Non-communication and failure to return is regarded as a breach of trust and may be reported as theft.
6.9 Damage or Loss of Item. As a Renter, you are liable for loss or damage to the item during the rental period, except for reasonable wear and tear or inherent product failures not caused by you. If the item is damaged while in your care, you should immediately inform the Owner and work out next steps (repair or replacement). Do not attempt to hide damage – honesty will lead to a better resolution. In many cases, you will be expected to cover the cost of repair or replacement for damage that occurred during your rental. However, if the loss or damage was truly accidental and not due to your negligence or misuse, you might not be held fully responsible. Peermate, at its discretion and in consultation with both parties, will determine if damage was due to misuse/negligence or a genuine accident. Examples: if a rented camera malfunctions on its own and stops working (not due to dropping it or mishandling), that may be treated as a mechanical failure rather than renter negligence. But if you did drop the camera or left it unattended and it got stolen, that is on you. You agree that Peermate’s determination of fault in any damage claim is final. If you are found responsible, you must pay for the repairs or the fair market value of a replacement (minus any amount covered by an Owner’s protection program or insurance). These charges can be processed via the Platform. If you refuse to pay for damage you caused, that will constitute a breach of these Terms and we may charge your card on file (with notice) or take legal action to recover the amount.
6.10 General Liability for Use. You are also responsible for any harm you cause to other people or property in the course of using the rented item. For instance, if you rent power tools and accidentally injure someone or damage a third party’s property while using them, neither the Owner nor Peermate is responsible for that – you are. Use common sense and all due care when operating any item, especially potentially dangerous equipment.
6.11 Cancellations by Renter. If you need to cancel a booking you’ve made, do it as early as possible via the Platform. The cancellation policy for each rental may vary (Owners may choose a flexible, moderate, or strict cancellation policy, or a default policy may apply). Peermate will display the applicable cancellation/refund terms at booking or in the listing FAQ. In general:
· If you cancel well before the rental start date, you may be entitled to a full or large partial refund (minus any non-refundable service fees, if applicable).
· If you cancel last-minute (close to the start time), your refund may be partial or none, depending on the policy, because the Owner might have turned down others.
· If an emergency or unforeseen circumstance arises, contact us; we may assist in mediating a fair solution.
All refunds for Renter-initiated cancellations will be handled according to the stated policy. No cash refunds are given outside the platform; all will be processed via the original payment method when possible.
6.12 Illegal Use and Consequences. You must not use any rented item to perform or facilitate any illegal activity. If you do, your rights under the rental are immediately terminated. You also assume full legal liability for any consequences. Peermate will cooperate with law enforcement in any investigation of misuse.
7. PAYMENTS, FEES, AND FINANCIAL TERMS
7.1 Listing is Free. Owners can list items on Peermate free of charge. Browsing the platform is also free for all users. Charges only occur when a rental transaction is confirmed.
7.2 Rental Fees and Pricing. The price for renting an item (“Rental Fee”) is set by the Owner (subject to any platform minimums or limits). When a Renter submits a booking request, they agree to pay the Rental Fee and any applicable taxes and fees displayed at checkout. Owners agree that Peermate may collect those amounts from Renters on their behalf.
7.3 Service Fees. To help run the platform, Peermate may charge a service fee on each transaction. This can include a fee charged to the Renter (as a percentage of the Rental Fee or a flat fee) and/or a fee deducted from the Owner’s payout. Peermate aims to be transparent about all fees:
· Renter Fee: In many cases, Peermate will charge the Renter a service fee (for example, around 10-15% of the rental price) on top of the Rental Fee. This will be clearly shown to the Renter before they confirm payment.
· Owner Fee: Peermate may also deduct a small percentage from the Owner’s payout for each rental. If we implement an Owner fee, it will be communicated, and the payout shown when you accept a booking will be net of this fee. (Note: At launch, Peermate may opt to charge Renters a service fee while Owners receive the full Rental Fee, as part of promoting listings. Check our latest policy for current fee structure.)
All fees are used to cover secure payment processing, customer support, platform maintenance, and services like insurance or the Owner protection program.
7.4 Payment Processing and Escrow. Peermate uses a secure payment processor to handle transactions. When a Renter pays for a booking, the payment (Rental Fee plus any Renter Fees and taxes) is charged at the time of booking confirmation. These funds are held securely (in escrow) and are only released to the Owner after the rental is successfully completed. This protects both parties: the Owner knows the Renter’s payment is secured, and the Renter knows the Owner won’t be paid until the item is returned in proper condition. In practice, Peermate will typically release the payout to the Owner within 24 hours after the start of the rental period or after the Renter confirms return, whichever is later, provided no dispute has been reported. Payouts to Owners will be via the method you set in your account (e.g. bank transfer or other). Minor delays can occur due to bank processing times.
7.5 Deposits. Some listings might require a security deposit due to the item’s high value. If a deposit is required, it will be stated in the listing. Deposits may be “held” on the Renter’s card (pre-authorized but not charged) at the start of the rental. After the item is returned in good condition, the hold will be released. If damage or loss occurs, Peermate and the Owner will determine how much of the deposit to charge to cover repairs/replacement (per Sections 6.9 and 9). Any unused portion of the deposit would then be released.
7.6 Currency. All transactions on Peermate are conducted in United Arab Emirates Dirham (AED), unless otherwise specified. If you use a non-AED credit card, your bank might charge foreign transaction fees or apply a conversion rate – Peermate is not responsible for those.
7.7 Taxes. Rental transactions may be subject to applicable taxes, such as VAT, under UAE law. If required, Peermate will collect such taxes and remit them to the relevant authorities. We will let you know at checkout if tax is being collected. Owners are responsible for any income or other taxes on the payments they receive. If we are required by law to report your earnings or withhold any amounts, you agree to provide necessary information (like a Tax ID) upon request.
7.8 Cancellations and Refunds.
· If Owner cancels a booking before the rental start, the Renter will receive a full refund of any amounts paid. Peermate will handle this refund to the original payment method. Owners will not receive any payout for a canceled booking, and repeated cancellations may result in penalties as noted in Section 5.7.
· If Renter cancels, the refund (if any) will depend on the cancellation policy in effect. Peermate will automatically calculate the refund due and return the appropriate amount to the Renter. Any non-refundable fees (if applicable) will be retained.
· If a rental is canceled after it has started (for example, an early return or mutual agreement to end the rental), Peermate may facilitate a partial refund or adjusted payout as agreed by both parties or according to our policies.
· Peermate may charge or retain a small administrative fee for handling cancellations in some cases to cover transaction costs, except where prohibited by law.
7.9 Payment Issues. If we (or our payment provider) are unable to charge a Renter’s card for any reason (e.g., insufficient funds, chargeback, fraud alert) at the time of booking, the booking may be automatically canceled. If payment issues are discovered after the item has been handed over (e.g., a chargeback happens during the rental period), the Owner should inform us immediately. The Renter will be expected to promptly resolve any payment issue or provide an alternative payment. Peermate reserves the right to suspend or terminate accounts for payment failures and to seek compensation for any losses incurred.
7.10 Unauthorized Transactions. Only use payment methods that belong to you or that you are authorized to use. If we suspect a payment is fraudulent or unauthorized, we may place a hold on the transaction and on the item exchange until resolved. We cooperate with financial institutions and law enforcement on fraudulent activities.
7.11 No Cash Payments. To ensure protection under these Terms and enable our security features (like escrow and fraud monitoring), all payments for rentals should be made through the Peermate Platform. We strongly discourage paying cash to the Owner or any outside payment, as those transactions cannot be protected or mediated by us. If an Owner asks you to pay in cash or off-platform, please report it to Peermate.
8. SHIPPING AND DELIVERY
8.1 Meeting in Person. By default, Owners and Renters are encouraged to meet in person to exchange the item, at a mutually agreed safe location. This allows for inspection and avoids transit risks.
8.2 Use of Couriers or Third-Party Delivery. If both Owner and Renter agree, you may use a third-party courier or shipping service to deliver the item to the Renter and/or return it to the Owner. However, understand that this is at your own risk. Peermate is not responsible for any loss, delays, or damage that occur to items while in transit via a third-party delivery service. If you choose shipping:
· The parties should agree on who will arrange and pay for shipping (and include that cost in the rental if needed).
· It is advisable to purchase appropriate insurance or tracking for valuable items.
· If an item is damaged or lost during shipping, the sender (Owner or Renter, depending on the leg of transit) should file a claim with the courier. Peermate will not mediate shipping-related damage disputes except to help provide documentation of the transaction if needed. Essentially, the risk shifts to the shipping carrier once the item is out of the users’ hands.
· Always package the item securely to minimize the chance of damage.
8.3 Time in Transit. Any time the item spends in transit should be factored into the rental period as agreed between Owner and Renter. (For example, the rental could start when the item is shipped and end when it’s delivered back, or the parties might agree that shipping time is excluded – make sure this is clear to avoid confusion.)
8.4 Cross-Location Rentals. At this time, Peermate is focused on local rentals within the UAE. Shipping items between different cities or emirates is allowed, but note that any regulatory issues (customs, duties, etc., for cross-border – which generally wouldn’t apply inside UAE) or courier limitations are the users’ responsibility.
9. DAMAGE, LOSS, AND DISPUTE RESOLUTION BETWEEN USERS
Despite everyone’s best intentions, sometimes things go wrong – an item breaks, gets lost, or Owner and Renter disagree on something. Here’s how such issues are handled:
9.1 Direct Communication First. We encourage Owners and Renters to communicate and try to resolve any issues between themselves in a respectful manner. For example, if an item was returned slightly damaged, the Owner and Renter might agree on a repair shop or a fair compensation amount. Most issues can be resolved with honest, open discussion.
9.2 Involving Peermate Support. If you cannot reach a resolution directly, either party can contact Peermate Support to request assistance. We may ask both parties to provide evidence (photos of damage, before-and-after condition, receipts or valuations for items, etc.). Peermate may act as a mediator to help determine a fair outcome. By using Peermate, you agree to cooperate in good faith with any investigation or mediation process and to provide truthful information.
9.3 Assessment of Responsibility. When mediating a dispute, Peermate will weigh the information provided and these Terms. For damage or loss claims:
· If an item was lost or damaged, we will consider whether the Renter followed these Terms (see Sections 6.4 and 6.9) and whether the damage was due to misuse/negligence or a genuine accident. We may also consider any Owner’s evidence of prior condition (photos or videos taken before rental, etc.).
· If we determine the Renter is responsible, we will facilitate payment from Renter to Owner for repair costs or replacement value as appropriate. This may be done by charging the Renter’s deposit or payment method on file (with notice) for the agreed amount. The Renter authorizes us to make such charges in the event they are found responsible for damage or loss.
· If we determine the Renter is not at fault (e.g., the damage was due to an undisclosed pre-existing issue or a true accident not stemming from Renter’s misuse), then the Renter may not be liable for the damage cost. In such cases, the Owner will bear the loss, unless the Owner Protection program (Section 9.6 below) applies or the Owner opts to use any insurance.
· If an item is not returned at all, clearly the Renter is responsible unless extraordinary circumstances apply. Peermate will usually treat unreturned items as lost/stolen and assist the Owner in getting compensated (from the Renter or via the protection program).
9.4 Resolution and Settlement. Peermate’s goal is to arrive at a fair resolution for both sides. If both parties agree to a solution (for instance, Renter agrees to pay AED X for a repair), we ask the Owner to confirm once that payment/repair is completed so we can consider the dispute closed. If parties cannot agree, you authorize Peermate to make a final decision. Peermate may, for example, determine an amount that the Renter should pay to the Owner or that neither owes anything additional. Both Owner and Renter agree to accept Peermate’s decision as final and binding in such a case.
9.5 Administrative Fee for Mediation. Peermate reserves the right to charge a dispute mediation fee for our efforts in resolving a claim. This fee would typically be a percentage of any compensation amount we facilitate. For example, if we have to step in and arrange for a Renter to pay damages to an Owner, we might add up to a 20% administrative fee on top of the damage amount (charged to the Renter) or deduct a similar percentage from the payout to the Owner, or split between parties, depending on the situation. This fee is intended to cover our costs in handling the dispute. We will disclose any such fee during the resolution process. (This fee will not apply for simple cases or questions – it’s mainly for complex claims that require significant mediation work.)
9.6 Owner Protection Program (Reserve Protection Pool). Peermate wants Owners to feel confident listing items. While Renters are primarily responsible for losses, we understand there’s a risk. That’s why we have established a Reserve Protection Pool as an Owner guarantee. In the event your item is stolen, lost, or damaged by a Renter and the Renter cannot or will not cover the full cost, Peermate may, at our discretion, reimburse you for the remaining loss from this pool. This is not insurance and not a guarantee for every case, but a gesture of goodwill to support our community. Key points of this program:
· It only covers verified rentals on the platform (if you bypass the platform, there’s no protection).
· Owners must provide proof of the item’s value (original receipts or recent comparable value) and proof of the damage/loss.
· The incident must have occurred despite following all our Terms (e.g., you verified the Renter’s ID, etc.).
· There may be a cap on the amount reimbursed per item. (We will publish details of any caps or limits of the Owner Protection program on our website or Help Center.)
· If Peermate reimburses an Owner for a loss under this program, the Owner will be required to transfer ownership of the damaged item (if applicable) to Peermate or its insurance partners, and/or to cooperate in any efforts to recover the item or costs from the Renter. Essentially, if we pay you for an item, we step into your shoes and you assign us your rights to recover that amount from the responsible Renter (or other liable party).
· Abuse of this program (such as fraudulent claims or intentional damage by Owners) will result in termination and potential legal action.
Note: Full insurance coverage is something we are working on and hope to offer in the future. Until then, the Reserve Protection Pool is an interim measure. It is subject to available funds and is not an entitlement; decisions are case-by-case.
9.7 Renter Guarantee. At this time, Peermate does not offer a formal “renter guarantee” program. Renters should thoroughly inspect items and raise any issues immediately to avoid being blamed for pre-existing damage. If a Renter feels they were wrongly accused of damage or an Owner’s claim is untrue, Peermate will investigate as part of the dispute process above.
9.8 No Third-Party Claims via Peermate. Peermate’s dispute resolution is an internal process meant to facilitate amicable outcomes. It does not replace legal claims you may have. However, by using Peermate, you agree not to pursue any legal claim against Peermate for decisions made in our dispute resolution process, and you accept that our goal is to be fair but we are not a court of law or an insurer. Your statutory rights against the other party (Owner or Renter) are not waived; for example, an Owner could still choose to take a Renter to court for damages beyond what was recovered, though we encourage using our process to avoid that.
10. INTELLECTUAL PROPERTY AND CONTENT
10.1 Peermate’s Content. The Peermate Platform (including our website and app design, text, graphics, logos, and software) is protected by copyright, trademark, and other laws. Peermate (or its licensors) owns all rights, title, and interest in the Peermate Platform and content we provide, except for User Content (defined below). We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose (renting and lending items) in accordance with these Terms. You may not copy, distribute, modify, or create derivative works from our content without our express written permission.
10.2 User Content. “User Content” means any content that users upload, post, or transmit on Peermate – such as item listings, photos, descriptions, reviews, messages, profile information, etc. You retain ownership of your User Content. Peermate does not claim ownership over the items, images, or text you provide; it remains yours. However, by submitting User Content on our Platform, you grant Peermate a worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, and display that content for the purposes of operating and promoting the Platform. This license lasts so long as your content is available on our Platform and for a reasonable time thereafter (for example, if we promote rentals that include your listing photo, or retain backups).
10.3 Your Warranties for Content. You represent that you have the necessary rights to all User Content you upload. This means, for example, if you upload a photo, you either took the photo yourself or have permission to use it. Any third-party content (images, text, music, etc.) in your User Content should be used only if you have the right to use it. Do not upload content that infringes someone else’s intellectual property (for instance, do not copy another user’s listing description or use photos from the internet that you don’t have rights to).
10.4 Content Restrictions. User Content must also follow the Acceptable Use rules (Section 3). We reserve the right to remove or edit any User Content that we believe violates these Terms, infringes rights, or is otherwise objectionable. For example, reviews that contain hate speech or personal attacks, or photos that are of the wrong item or are inappropriate, may be taken down. However, Peermate does not routinely review all content, and we are not responsible for user-posted content. Use the report function or contact us if you encounter content that you think violates our policies.
10.5 Reviews. After each rental, users may have the opportunity to review each other and/or the item. Reviews should be factual and fair. They are an important part of building trust. Peermate does not typically censor reviews, even if they are critical, as long as they are not abusive and meet our guidelines. We will remove reviews that contain spam, harassment, or irrelevancies (e.g., personal political opinions, etc.), or that are clearly false. We will not allow review extortion (e.g., “I’ll leave a bad review unless you give me a discount”). If you have a dispute about a review, contact support and we will look into it.
10.6 Peermate Branding. You may not use Peermate’s name, logo, or branding for any purpose outside of the Platform without our prior written consent. This includes not using Peermate trademarks in the name of competing services, apps, domain names, or other public materials in a confusing manner.
10.7 Feedback. If you submit ideas, suggestions, or other feedback to Peermate about our services (“Feedback”), you acknowledge that such Feedback is provided voluntarily and we may use it freely without compensation to you. Feedback is not confidential, and we may incorporate it into our products or marketing.
11. TERMINATION AND ACCOUNT SUSPENSION
11.1 By You (Voluntary Closure). You may stop using Peermate at any time. If you wish to delete your account, you can do so through your account settings or by contacting us at support@peermate.ae. Account deletion will be processed in accordance with our Privacy Policy (we may retain certain information as required by law or for legitimate business purposes, such as preventing fraud). Note that any outstanding obligations (like returning an item or paying an owed amount) survive account deletion – you still must fulfill those.
11.2 By Us (Suspension/Termination). Peermate may suspend or terminate your account immediately, without notice, if we determine that you have violated these Terms or pose a risk to our community or platform integrity. Serious offenses include, for example: engaging in fraud, theft of an item, causing significant damage without taking responsibility, abusive behavior, or listing prohibited items. In less severe cases or where we suspect a problem, we may suspend your account (making you unable to book or list) while we investigate. We also reserve the right to terminate any account that has been inactive for a long period or for any reason in our discretion (though we will generally try to give a warning in such cases).
11.3 Effect of Termination. If your account is terminated (by you or us), you no longer have access to the Platform features that require an account. Any pending or active rentals may be canceled, and items should be returned promptly. No refund will be given for any membership or subscription fees (if any were charged) on a terminated account, except as required by law. We may refund Renters for any future bookings you had as an Owner that are now canceled. We may also assist your counterparty in a current rental to recover the item or fees as appropriate. Any data or content you added may be deleted or archived at our discretion (we are not obligated to provide you a copy of your data, so please save any information you need from the account before termination).
11.4 Surviving Terms. All provisions of these Terms that by their nature should survive termination (such as indemnities, limitation of liability, outstanding payment obligations, dispute resolution, and content licenses for content still in use) will remain in effect after your access to the Platform ends.
11.5 Reinstatement. If your account was suspended or limited due to a violation, you may contact us to request reinstatement once the issue is resolved or after a certain period. Peermate may choose to reinstate or not at our sole discretion, and we may impose additional conditions (e.g., a security deposit requirement for future rentals, or verifying identity again).
12. DISCLAIMER OF WARRANTIES
12.1 “As Is” and “As Available.” Peermate provides the Platform and services “as is” and “as available”, without any warranty of any kind. While we strive for a high quality service, we do not guarantee that the Platform will be uninterrupted, error-free, or secure at all times. Any material or information obtained through Peermate is accessed at your own discretion and risk.
12.2 No Implied Warranties. To the fullest extent permitted by law, we expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. For example, we do not guarantee that renting an item will meet your expectations or that the results of using our service will be satisfactory to you. We don’t guarantee any profit or specific outcomes from using Peermate.
12.3 Not Liable for User Conduct or Items. You acknowledge that other users provide the items and information on Peermate, not us. We make no promises regarding any individual user’s actions or the quality/condition of any item. Any warranty or assurance for an item is strictly between Owner and Renter (unless explicitly provided by an Owner, or through an insurance/protection program, which is subject to its own terms). Owners and Renters are independent parties, and we do not guarantee that any rental or communication will actually occur.
12.4 Third-Party Services. Peermate may contain links or integrations to third-party services (for example, map services for location, payment processors, courier services). We are not responsible for those third-party services, which have their own terms and privacy policies. We make no warranty as to the reliability or performance of third-party vendors used in connection with the Platform.
12.5 Local Law Exceptions. Some jurisdictions do not allow certain warranty disclaimers. If applicable law deems an implied warranty cannot be disclaimed in a particular case (for example, some consumer protection laws might give you certain guarantees), then to that extent we do not disclaim it, but only to the minimum extent required by that law. No statements in these Terms will affect any mandatory legal warranties available to consumers under UAE law.
13. LIMITATION OF LIABILITY
13.1 No Indirect Damages. To the maximum extent permitted by law, Peermate (and our officers, directors, employees, and agents) will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of (or inability to use) the Peermate Platform or any rental arranged through the platform. This includes, without limitation, any loss of profits, loss of data, loss of goodwill, or the cost of substitute goods or services, even if we have been advised of the possibility of such damages.
13.2 Cap on Liability. To the maximum extent permitted by law, the total aggregate liability of Peermate (and our affiliates and personnel) to you for any claims arising from or related to the Service or these Terms is limited to the greater of (a) the total amount of service fees you paid to Peermate in the Twelve (12) months prior to the event giving rise to the liability, or (b) AED 500. If you have not paid any service fees (for example, if you only listed items and never paid a fee), our liability is limited to AED 500. We have set these liability limits in consideration of the economic value of the service provided and the overall business arrangement.
13.3 Clarification on Categories of Loss. Without limiting the generality of the foregoing, Peermate is not liable for:
· Personal injuries or property damage arising from the use of rented items (except where caused directly by our gross negligence). Responsibility for safe use lies with users (Owners and Renters) as outlined in these Terms.
· Theft or loss of items, except to the extent we explicitly cover under an Owner Protection program (and then only as per that program’s terms).
· Delays or failures in services resulting from causes beyond our reasonable control, such as acts of God, internet or power outages, war, civil disturbances, labor strikes, pandemics, or government actions. This includes force majeure events such as natural disasters, government actions, strikes, pandemics, or other unforeseeable disruptions beyond Peermate's control.
· Any damage that could have been avoided by you following our advice to apply an update, fix, or using the service as directed.
13.4 Release of Claims. You agree not to hold Peermate responsible for the actions or inactions of other users. For example, if an Owner fails to show up with the item, or a Renter misuses your item, those are risks inherent in peer-to-peer sharing. While we may help in resolving issues, the ultimate responsibility lies with the individual parties, and you release Peermate from claims, demands, and damages arising out of disputes between users of the platform.
13.5 Basis of the Bargain. You acknowledge that Peermate has offered the Platform and set its fees, and users have agreed to these Terms, in reliance on the disclaimers of warranty and the limitations of liability set forth herein – these provisions form an essential basis of the bargain between you and us. If you did not agree to these limitations, the pricing and terms would be different.
13.6 No Liability for Information. Any advice or information (oral or written) obtained from Peermate or through the Service does not create any warranty not expressly stated in these Terms, and you should not rely on such information as legal, financial, or other professional advice. Always use your best judgment and consider obtaining independent professional advice where appropriate (for example, on the value of an item or the legality of renting a particular item).
13.7 Application of Law. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
14. INDEMNIFICATION
14.1 Your Agreement to Indemnify. You agree to indemnify, defend, and hold harmless Peermate FZCO, its affiliates, and their officers, directors, employees, and agents from and against any and all third-party claims, demands, lawsuits, investigations, damages, losses, costs, and expenses (including reasonable attorneys’ fees) that arise out of or relate to:
· your use or misuse of the Peermate Platform,
· your breach of these Terms or of any applicable law or rights of another,
· any content you provide, or
· your rental transactions (including any injuries, losses, or damages of any kind arising from your rental or lending of any item).
For example, if someone (a third party) is injured by a tool you rented out, and they sue Peermate, claiming our platform facilitated a dangerous rental, you agree to indemnify us for that claim. Or if you as a Renter damage someone’s property with an item and they make a claim against Peermate, you will cover us. We will try to notify you promptly of any such claim and may allow you to assist in the defense, but the failure to notify timely does not relieve your indemnification obligations except to the extent that delay materially prejudices your ability to defend.
14.2 Additional Details. We reserve the right to handle our legal defense as we see fit (including choosing our counsel, controlling proceedings, and deciding whether to settle), and you agree to cooperate fully with us in such defense. You may not settle any claim that involves a liability of Peermate or admission of wrongdoing by Peermate without our prior written consent.
15. CHANGES TO THE SERVICE AND TERMS
15.1 Service Updates. Peermate is an evolving platform – we are constantly updating and improving our services, adding new features, changing how existing features work, or discontinuing parts of the Platform. This means the Service may change over time. For example, we may introduce a new payment system, modify how listings are displayed, or integrate a new identity verification method. We may also remove features that are underutilized or outdated. We will try to keep you informed of major changes that affect your use of the Platform (via email or notifications on the site).
15.2 Changes to Terms. We may revise these Terms of Service from time to time. When we do so, we will update the “Effective Date” at the top. If a change includes material changes that affect your rights or obligations, we will make reasonable efforts to notify you in advance – for instance, by posting a prominent notice on our website or emailing the address associated with your account. Continued use of Peermate after the updated Terms take effect will constitute your acceptance of the changes. If you do not agree to the revised Terms, you should stop using Peermate and may terminate your account.
15.3 Interim Changes. Sometimes we might have to make an immediate change for legal or security reasons without prior notice. We reserve that right. However, if we do so, we will still notify users as soon as practicable.
15.4 Policy References. In addition to these Terms, certain areas of the Service (for example, promotions, referral programs, or specific new features) may be subject to additional policies, guidelines, or rules that we publish. All such additional policies are incorporated by reference into these Terms, and by using the relevant feature, you agree to those additional terms. If there is a conflict between those additional terms and these Terms, the additional terms will govern for that specific feature or situation.
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 Governing Law. These Terms of Service and any dispute arising out of or in connection with them or the use of the Peermate Platform shall be governed by the laws of the United Arab Emirates. As a UAE-based platform primarily serving the UAE, we believe this provides consistency and predictability. However, we respect mandatory consumer protection laws that might apply to you if you reside in another country; these Terms are not intended to override rights you have under those laws.
16.2 Jurisdiction. In the event of any dispute or claim between you and Peermate that cannot be resolved amicably or through our internal process, such dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless applicable law in your jurisdiction mandates a different forum for certain claims. By agreeing to these Terms, you consent to the personal jurisdiction of these courts. (If you are using the Service as a consumer in a country outside the UAE, you may also have the right to bring an action in your local courts under certain circumstances.)
16.3 Dispute with Peermate – Informal Resolution. Before filing any legal claim against Peermate, we ask that you first contact us at info@peermate.ae and give us a chance to resolve the issue. We care about our users’ experience and will try our best to address your concerns without the need for formal proceedings. Most disputes can be resolved through our support team if you give it a chance. Please provide as much detail as possible and your desired resolution when you contact us.
16.4 Alternative Dispute Resolution. At Peermate’s discretion, we may offer to engage in mediation or arbitration for a dispute. If we propose an arbitration or another form of alternative dispute resolution, and you agree, the outcome of that process can be made binding and enforceable in court. Any such process would be conducted in a neutral location or via teleconference to accommodate the parties, under rules agreed at that time. (This is not a binding arbitration clause; it’s an option we might mutually agree to later.)
16.5 Injunctive Relief. Notwithstanding the above, either party may seek interim injunctive relief or an emergency court order if necessary to prevent immediate harm (for example, protection of intellectual property or confidential information) in any competent jurisdiction.
17. MISCELLANEOUS
17.1 Entire Agreement. These Terms (along with any additional policies or guidelines referenced herein) constitute the entire agreement between you and Peermate concerning the subject matter hereof, and supersede any prior or contemporaneous agreements, communications, and proposals (whether oral or written) between us regarding the Service. You acknowledge that you have not relied on any representation, warranty, or statement not expressly set out in these Terms.
17.2 No Waiver. If we do not enforce a provision of these Terms, it is not a waiver of our right to do so later. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Peermate.
17.3 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. We can mutually agree to modify the invalid provision to a valid one that matches the intent as closely as possible.
17.4 Relationship of Parties. Nothing in these Terms is intended to create any partnership, joint venture, employment, or agency relationship between you and Peermate. We are independent contractors. You have no authority to bind Peermate, and you shall not represent that you are an employee or agent of Peermate.
17.5 Assignment. You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. Any attempted transfer or assignment by you without consent is null and void. Peermate may assign or transfer these Terms without restriction as part of a merger, acquisition, sale of assets, or by operation of law. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
17.6 Third-Party Beneficiaries. Except as expressly provided in Section 18 (for App Store providers), there are no third-party beneficiaries to these Terms. This means no one other than you and Peermate (and our successors/assigns) can enforce these Terms or have any rights under them.
17.7 Communications. We may contact you via the Platform, email, or other contact info you provide with service announcements, updates, or promotional content (as allowed by law). For contractual purposes, you consent to receive communications from us electronically and agree that such electronic communications satisfy any legal requirement that such communications be in writing. You may opt out of non-essential communications as described in our Privacy Policy.
17.8 Language. These Terms are written in English. If we provide a translation in another language, it is for convenience, and the English version will govern in case of any conflict or ambiguity in interpretation.
17.9 Headings. Section titles and headings in these Terms are for convenience only and have no legal or contractual effect.
18. ADDITIONAL TERMS FOR MOBILE APP USERS
If you use a Peermate mobile application, the following terms apply:
18.1 App Stores. You acknowledge that these Terms are an agreement between you and Peermate, not with the app store or platform where the mobile app is made available (for example, Apple App Store or Google Play Store). However, you also agree to comply with all applicable app store terms of service when using our app (for example, Apple’s App Store Terms of Service).
18.2 Apple iOS Devices. If you download or use our app on an Apple device:
· You acknowledge that Apple, Inc. (“Apple”) has no obligation to provide any support or maintenance for the app.
· In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund you the purchase price (if any) of the app; beyond that, Apple has no other warranty obligation whatsoever to you for the app.
· Apple is not responsible for addressing any claims by you or any third party relating to the app or your possession/use of the app, including product liability claims, any claim that the app fails to conform to legal requirements, or claims under consumer protection or privacy law.
· Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the app or your use of it infringes someone’s intellectual property rights.
· You represent that you are not located in a country that is subject to a U.S. Government embargo, or designated as “terrorist-supporting,” and you are not on any U.S. Government list of prohibited or restricted parties.
· Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the iOS app, and Apple will have the right to enforce these Terms against you as a third-party beneficiary.
18.3 Android and Other Platforms. If you download our app from Google Play or another app store:
· That store is not responsible for support or issues with the app.
· You must comply with that store’s terms of service (e.g., Google Play Terms of Service).
· That store is a third-party beneficiary of these Terms regarding your use of the app.
18.4 App Permissions. When you use the app, you might grant certain permissions (e.g., to access your location or camera). You can control these permissions in your device settings. Our use of data collected via the app is described in the Privacy Policy.
19. CONTACT AND CUSTOMER SERVICE
Peermate is committed to user satisfaction. If you have any questions, concerns, or feedback about these Terms or the Peermate Platform, please contact us:
· Email: info@peermate.ae (for general inquiries or support)
· Support: You can also reach out through our in-app support chat or the Help Center on our website.
· Mailing Address: Peermate FZCO, Dubai Freezone, Dubai, UAE.
We will do our best to respond promptly and help resolve any issues.
Thank you for being part of Peermate, where we strive to make renting and lending easy, safe, and community-driven. By following these Terms, we can all contribute to a trustworthy platform that benefits everyone. Happy renting!
